About Trials and Evaluation Accounts
How do I register for a free trial?
Anyone can register for a free Evaluation Account and trial of the InterFAX service, which can be signed up for via the link here.. An Evaluation Account allows anyone with a valid email address to send and receive faxes free of charge and with no obligation.*
Please note, customers are not required to enter payment card details to create an Evaluation Account, if you are prompted to enter payment information in order to begin your trial or during the trial itself, please Contact Us.
How do I send faxes?
Customer have a range of options for submitting data into our systems, in order to be sent by fax. For more information please click on the titles below;
The InterFAX Secure Site - A web portal which allows Customers access to all off the InterFAX services, as well as Account, User and Services management.
Email to Fax - With a range of options for submitting documents straight from your Email account into our systems, ready to be sent by fax.
API – Powerful integrations power InterFAX’s business, we have everything Developers need to implement faxing solutions that meet the needs of even the most demanding business applications.
Which file formats will InterFAX accept?
Our systems accept virtually all common document file types, from Microsoft Office to PDF’s, as well as HTML and more.
A full list of supported file types can be found here.
How do I know if my faxes are being delivered?
You can see the status of any submitted fax by logging in and navigating to your 'Sent Items', this screen will tell you the status of any fax submitted. The status will be updated as the submission makes it's attempts to send.
Furthermore, with the option to receive confirmation upon success, failure or both, customers can be alerted by email as soon as the fax completes.
Can I send faxes from any computer or only the one I sign up on?
You can send faxes from anywhere you can access a web browser and/or your email account. There aren’t any downloads or installations required to use InterFAX so you are not limited to just one computer, however with a range of security options, Account Managers are able to set access based on the requirements of their businesses.
What happens after the trial? or How do I convert to a full / paying account?
At any point during the trial, customers can upgrade to a full account by purchasing credit. To do so, please log in to your Account and navigate to the ‘Purchase' tab.
You will keep the same inbound fax number (if applicable) and any faxing history acquired during the trial period.
About Internet Faxing
Is InterFAX as fast as a fax machine?
Yes. In fact, InterFAX is often quicker than physical fax machines because you don’t need to wait for scanning, and you can send as multiple faxes simultaneously and all with a wealth of predefined or one-off settings.
Is there a limit to the number of faxes that can be sent at once?
Our servers are load tested and equipped to deal with the most demanding of tasks, with support for up to 20,000 recipients in a single submission, InterFAX regularly processes large volumes of faxes in a timely and practical manner. For a full list of System Limitations, please see the information here.
Do I need a phone line to use InterFAX?
No, you do not need a phone line to send a fax using InterFAX, all you need is an internet connection and an email address.
What happens if the telephone lines go down?
Our data centers are split between multiple locations, so in the event of anything unforeseen, there should be no interruption to our service.
Account Management
Help! I have forgotten my password.
Don’t worry! Simply navigate to the log in page of the InterFAX Secure Site and follow the instructions under 'Forgot your password?’.
How do I change my account details?
Log in to your InterFAX account and navigate to ‘Preferences / Account Settings'. Customers can change their email address, contact details and security settings in this section.
Is there a limit to the number of users I can add to my account?
No, you can have as many users as you like under any individual InterFAX account and each User can have individual settings, permissions and sharing options.
To manage the Users under an Account please log in to your InterFAX account and navigate to the 'Account' tab, then to the 'Users' sub-tab.
Pricing and Billing
How much does it cost to send a fax?
Outbound faxing works on a prepaid ‘pay-as-you-go’ structure, with no monthly fees. Faxing credit is purchased up front, and faxes sent out deduct from the pre-paid amount until fully depleted, at which point further credit can be purchased, or auto-purchase set to avoid any interruptions in service.
Discounted rates can be achieved by purchasing higher value credit packages; the larger the package, the greater the savings.
More details can be found on our pricing page.
How much does it cost to receive faxes?
Inbound faxing has a monthly cost, associated with "renting" the inbound phone line and number, to which senders would send faxes. The rate depends on the location of the fax number required in your territory. More details can be found on our pricing page.
What happens when I run low on Pre-Paid credit?
Once you have used 80% of your credit we will email to let you know. We’ll email you again at 95% and once more when your credit has depleted. Customers also have the option to set an auto purchase which will purchase a new Pre-Paid Package once a customer’s credit runs low.
Once a customer’s credit is fully depleted then any further faxes sent will be placed into a ‘Pending’ status for 24 hours, after which time if no funds have been added to the Account faxes will automatically fail.
Why has my credit card been declined?
Your credit may have been rejected for one of the following reasons;
- Your credit card was issued in a country that differs to your country of residence.
- Your computer’s geographic IP address does not match your selected country of residence.
- Your credit card was issued in a country that differs from your geographic IP location.
- Your credit card issuer has blocked the transaction.
If your card has been rejected for any of these reasons, please Contact Us.
Can you invoice me monthly? I don’t have a credit card?
We prefer that customers use the pay-as-you-go service to avoid any disruptions in service in the event of any late payments. If you have any special requirements then please Contact Us.
*Terms apply. Please see the terms of service - here.