Users with ‘View’ permissions for a document may ‘Hide’ that document from their queues, hiding a document removes the document from that user’s queues only.
There are two places a shared document may be hidden, from the Inbox and from the document viewer when the document itself is opened.
Hiding a document:
- Removes the document from that user’s queue only.
- All other users with sharing permission can still see the document in their queues.
- To view the document once hidden, ask the document’s owner to reshare it with you.
- If you wish to ‘Delete’ a shared document, please visit the support section here.
If you have 'Edit' sharing permissions for a document, you can both ‘Hide’ and ‘Delete’ the document.
If you have 'View' sharing permission for a document, you will have required permissions to ‘Hide’ the document only.
Hide a document from the Inbox
- Log in to a User with the required permissions,
- Navigate to the Inbox and locate the document you wish to hide,
- Click on the ‘More Options’ link
on the right hand side of the document’s entry in the queues,
- Click on the ‘Hide / Delete’ menu option and then click ‘Hide’.
- You will be prompted with a confirmation, if you are happy to hide the document then click on ‘Ok’.
Delete a document from the document viewer
- Log in to a User with the required permissions,
- Navigate to the Inbox and locate the document you wish to hide,
- Click on the document in the list to open in the Document Viewer,
- In the header section at the top of the screen, click on the ‘Hide’ icon,
- You will be prompted with a confirmation, if you are happy to hide the document then click on ‘Ok’.
Please note:
- Only shared users can hide documents from their queues, the owner of a document can only delete it permanently.
- After hiding a document, you cannot use search to find the document because you no longer share the document, to be able to view the document you will need to ask the document owner to share it with you again.
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